We at ApooNaNa strive to offer our customers the best products at the best possible prices. Due to the nature of the products, returns will not be accepted unless the product is found to be defective.

All returns, refunds, or exchanges must be approved by ApooNaNa before any products are returned.

Return Request Claim Deadlines

• Shipment Damaged Goods: 48 Hours of Delivery Receipt
• Non-Defective Goods: 30 Days
• Defective Goods: 30 Days
• Mis-Shipped Goods: 10 Days

Fees

• Defective Merchandise: No Fees with Product Replacement
  •  subject to policy re-stock fees when product is not replaced
• Non-Defective Merchandise: 15% Re-Stock Fee in Most Cases
• Unauthorized, Refused, and Undeliverable Returns
  •  subject to related shipping and re-stock fees
  •  may be subject to $10.00 shipping carrier penalty fee
  •  ApooNaNa INC takes possession of unclaimed, unauthorized product returns after 60 days

Accepted Return Requests

Non-Defective Merchandise Allowed within 30 Days

For delivered merchandise that involves "buyer remorse" or other non-defective or non-damaged reasons for return, ApooNaNa INC will accept requests formally submitted to ApooNaNa for final approval. In order to qualify for approval, all non-defective return requests require merchandise to be in new, unused, and resalable condition as determined by ApooNaNa. To submit an ideal non-defective return request, please describe the reason for non-defective return: i.e. product quality concern, purchase elsewhere, etc. ALL RETURN REQUESTS MUST BE FORMALLY SUBMITTED AND APPROVED PRIOR TO RETURN. A 15% restocking fee is required for all non-defective returns.

Defective Merchandise Allowed within 30 Days

For delivered merchandise that involves manufacturer-related product defects related to design, construction, or originally intended use, ApooNaNa INC will accept requests formally submitted to ApooNaNa for final approval. In order to qualify for approval, defective return requests require detailed reasons and descriptions related to the nature of said defective merchandise. To submit an ideal defective return request, please use exact details to describe the nature of the alleged defect(s): i.e. specific pieces/parts missing, reason or nature of improper product function, construction design/sizing, etc. Upon inspection, defective merchandise is replaced with similar merchandise and shipped to the customer at the expense of ApooNaNa INC (depending upon availability). If replacement merchandise is unavailable for defects, a full refund will be promptly provided to the ApooNaNa INC customer. If customer refuses to receive replacement merchandise (or product is deemed non-defective), customer will incur a restock fee based on this policy fee schedule. By default, ApooNaNa INC is not responsible for inbound shipping costs related to returns, excluding costs to ship replacement/corrected merchandise to the customer. If product received on a defective claim is deemed non-defective by ApooNaNa, it is the customer's responsibility to cover return shipping costs. Or, customer may elect to re-stock non-defective merchandise with corresponding re-stock fee. ALL RETURN REQUESTS MUST BE FORMALLY SUBMITTED AND APPROVED PRIOR TO RETURN.

Damaged Merchandise Allowed within 48 Hours

All damaged good claims must be submitted to ApooNaNa INC within 48 hours of original delivery receipt. Damaged goods qualify as a result of packages being allegedly disturbed or harmed by the shipping carrier (i.e. UPS, FedEx, etc). These claims submitted to ApooNaNa must be promptly filed in order to initiate the shipping claims process. Please allow between 1 to 3 weeks for damage claims to be reviewed and finalized by the shipping carrier. Required information for damage claim requests include the following: original packaging material, tracking information, end recipient contact telephone number, and details describing the nature of damage. ALL RETURN REQUESTS MUST BE FORMALLY SUBMITTED AND APPROVED PRIOR TO RETURN.

Mis-Shipped Merchandise Allowed within 10 Days

All shipments involving final delivery of incorrect merchandise should be submitted to ApooNaNa INC within 10 days of delivery receipt. Mis-shipments qualify as a result of deliveries for received merchandise that was not originally ordered by the ApooNaNa customer. If mis-shipment return requests are not submitted within 10 days of delivery, claims will be treated as non-defective return requests. ALL RETURN REQUESTS MUST BE FORMALLY SUBMITTED AND APPROVED PRIOR TO RETURN. Required information for mis-shipment claim requests include the following: model number(s) ordered vs. model number(s) received, additional digital photographs will help expedite claims processing. ApooNaNa will furnish return shipping labels for all incorrectly shipped merchandise.

PROHIBITED NON-DEFECTIVE RETURN REQUESTS

Custom Manufactured Goods

Inventory that is custom produced based on immediate order demand does not qualify for non-defective returns. The following brands are designated as "custom manufactured" and do not qualify for non-defective return: limited ATN merchandise. Please refer to the "Important Notes" section on the product details page.

More than 30 Days after Delivery Receipt
All non-defective return requests submitted after 30 days will be subject to denial by ApooNaNa INC.

WARRANTY COVERAGE

All return requests submitted after 30 days by the ApooNaNa INC customer are defined as Manufacturer Warranty claims. Warranty claims must be submitted directly by the end consumer to the product manufacturer for additional support. Warranty periods vary by manufacturer; most non-custom manufactured merchandise includes a One Year parts/labor warranty. Contact ApooNaNa for further manufacturer warranty coverage details as needed.